Leaving Normal

Privacy Policy

Effective September 22, 2025

At Leaving Normal (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services (the “Services”). By using the Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, password, and billing details when you create an account or subscribe.
  • Birth Chart Data: Date, time, and location of birth that you provide for personalized astrology, tarot, and numerology services. This information is essential for creating your personalized spiritual content.
  • Payment Information: Processed securely by our third-party payment providers (we do not store your full credit card details).
  • Content You Share: Any information you voluntarily provide, such as community posts, support requests, or feedback about your personalized readings.

Information Collected Automatically

  • Usage Data: IP address, browser type, device type, operating system, pages visited, and how you interact with personalized content and features.
  • Cookies & Tracking: We use cookies and similar technologies to improve your experience, remember preferences, maintain your personalized settings, and analyze site usage.

2. How We Use Your Information

We may use the information we collect to: 

  • Provide and personalize the Services, including generating your birth chart, personalized horoscopes, tarot readings, numerology calculations, and customized meditations.
  • Create your unique spiritual profile based on your birth data to deliver tailored content and insights.
  • Process payments and manage subscriptions.
  • Communicate with you (e.g., send welcome emails, personalized content updates, and promotional offers). 
  • Improve our personalization algorithms and spiritual content accuracy.
  • Ensure compliance with our Terms of Service and community guidelines.
  • Analyze how users engage with personalized vs. general content to enhance our services.
  • Comply with legal obligations.

3. Birth Data and Spiritual Information

Special Note on Sensitive Data: Your birth information (date, time, location) and any spiritual insights you share are considered sensitive personal information. We:

  • Use birth data solely for creating personalized content.
  • Never share your birth data with third parties except as required by law.
  • Store this information securely.
  • Allow you to update or delete this information at any time.
  • Do not use birth data for any non-spiritual purposes or content personalization (e.g., identity verification, age verification beyond legal requirements).

4. Sharing of Information

We do not sell your personal information. We may share your information only in these limited circumstances:

  • Service Providers: With trusted third parties that help us operate the Services (e.g., payment processors, email platforms, analytics tools). These providers do not have access to your birth chart data unless specifically required for technical operations.
  • Legal Requirements: If required by law, court order, or government request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets. Birth data would be subject to the same privacy protections under any new ownership.

5. Your Privacy Rights

Under GDPR (European Users)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of access: Request a copy of the personal data we hold about you. 
  • Right to rectification: Request correction of inaccurate or incomplete information (including birth data). *
  • Right to erasure: Request deletion of your personal data (“right to be forgotten”).
  • Right to restrict processing: Request limits on how we use your data. 
  • Right to data portability: Receive a copy of your data in a machine-readable format. 
  • Right to object: Object to the processing of your data (e.g., for marketing).

Note: Deleting your birth data will prevent us from providing customized content and personalized spiritual services, though you can still access general educational content.

To exercise these rights, contact us at support@leavingnormal.net.

Under CCPA/CPRA (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to know: What personal information we collect and how we use it. 
  • Right to access: Request a copy of the personal information we hold about you.
  • Right to delete: Request deletion of your personal information.
  • Right to correct: Request correction of inaccurate information (including birth data).
  • Right to opt-out: You may opt out of the sale or sharing of personal information (note: we do not sell personal data).
  • Right to limit use of sensitive personal information: This includes your birth data and spiritual preferences. You may designate an authorized agent to exercise these rights on your behalf.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Enable essential site functionality. 
  • Remember user preferences and personalized settings. 
  • Maintain your birth chart calculations across sessions.
  • Analyze traffic and usage trends. 
  • Track engagement with personalized content** to improve our services.  Provide relevant marketing (if you consent).

When required by law (e.g., in the EU/UK), we will display a cookie consent banner that allows you to accept or reject non-essential cookies. 

7. Your Privacy Choices

  • Emails: You can unsubscribe from emails at any time. 
  • Cookies: You can manage cookies via your browser settings or consent banner.
  • Account Information: You can update or delete your account by contacting us at support@leavingnormal.net.
  • Birth Data: You can update your birth information at any time through your account settings, delete this data yourself, or request deletion (which will affect personalized services).

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have done so, we will delete it.

10. International Users

If you access our Services from outside the United States, you understand your information may be processed and stored in countries with different data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will always show the most recent version. Continued use of the Services after updates means you accept the new Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please reach us at: support@leavingnormal.net