Refund Policy

At Leaving Normal, we strive to provide high-quality personalized spiritual content and services. This Refund Policy outlines our approach to refunds and cancellations for our membership-based platform.

Understanding Our Services

All content and services provided by Leaving Normal, including personalized astrology readings, tarot readings, numerology calculators, meditations, and horoscopes,  are for entertainment purposes only and are delivered digitally upon purchase or subscription activation.

General Refund Policy

All sales are final. Due to the digital and personalized nature of our services, we generally do not offer refunds once you have accessed your customized content. However, if you have purchased a membership subscription, you may cancel your subscription at any time, and your membership will end at the end of the current billing period. 

Why We Have This Policy

• Immediate Access: Our personalized spiritual content is generated and delivered instantly upon subscription activation
• Custom Content: All readings and insights are uniquely created based on your specific birth chart data
• Digital Services: Unlike physical products, digital content cannot be “returned”
• Entertainment Nature: Our services are subjective spiritual entertainment, not guaranteed outcomes

Exceptions: When We May Offer Refunds

We may consider refunds on a case-by-case basis in the following limited circumstances:

1. Technical Issues (Within 48 Hours)

If you experience technical problems that prevent access to paid features:

• Contact us within 48 hours of your purchase or subscription renewal
• Provide specific details about the technical issue (and a screenshot if applicable)
• Allow us reasonable time to resolve the problem
• If we cannot resolve the issue, we may offer a prorated refund

2. Billing Errors

• Duplicate charges due to system errors
• Unauthorized charges (subject to investigation)
• Incorrect billing amounts

3. Service Unavailability

If our platform experiences extended downtime, preventing access to paid features, refunds will be prorated based on actual service unavailability

What Is NOT Eligible for Refunds

We cannot provide refunds for:

• Dissatisfaction with readings or interpretations – Spiritual content is subjective and for entertainment only
• Inaccurate birth data – If you provided incorrect birth information, affecting your personalized content
• Change of mind after accessing personalized content
• Subscription renewals – You are responsible for canceling before renewal dates
• Partial month usage – Monthly subscriptions are not prorated for early cancellation
• Third-party payment processing fees

Subscription Cancellations

How to Cancel

• Log into your account and go to subscription settings (You have the option to cancel directly from there)
• Or contact us at support@leavingnormal.net
• Cancellation requests must be received at least 24 hours prior to your next billing date if you reach out to us via email for cancellation.

What Happens When You Cancel

• Access continues until the end of your current billing period
• No refund for the remaining time in your current billing cycle
• Auto-renewal stops – you won’t be charged for subsequent periods
• You can still access free-tier content without logging into our site after cancellation

Refund Request Process

If you believe you qualify for a refund under our exceptions policy:

• Contact us promptly at support@leavingnormal.net within 48 hours of the issue
• Include your order/subscription details and account email
• Describe the specific problem with as much detail as possible
• Allow 3-5 business days for our response (We will always try to respond sooner!)

Our Review Process

• We will investigate your request thoroughly
• We may ask for additional information or screenshots
• Decisions are made at our sole discretion
• If approved, refunds are processed within 7-10 business days to your original payment method

Chargebacks and Disputes

Please contact us first before initiating a chargeback with your bank or credit card company. Chargebacks for digital services you have accessed may result in:

• Immediate account suspension
• Loss of access to all content and services
• Additional fees to cover chargeback costs

We prefer to work directly with you to resolve any issues.

Free Tier vs. Paid Memberships

We offer free content that is available without having to login to our site. Paid memberships unlock personalized content and advanced tools and features. There are no free trials for paid tiers – you gain immediate access to all paid features upon subscription.

Changes to This Policy

We may update this Refund Policy from time to time. The “Effective Date” will reflect the most recent changes. Continued use of our Services after updates constitutes acceptance of the revised policy.

Contact Us

Questions about refunds or need to request one? Contact us at: support@leavingnormal.net

Please include:

• Your account email address
• Order or subscription details
• Specific reason for the refund request
• Any relevant screenshots or error messages

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Please Note: Our goal is to provide you with meaningful personalized spiritual content. If you’re not satisfied with your experience, we encourage you to reach out so we can address any concerns and improve our services.